On December 21st, the Premier of Ontario announced a provincewide shutdown due to climbing cases of COVID-19. Insight Eye Care is considered an essential healthcare business and will remain open during the provincewide shutdown. Insight Eye Care continues to serve the Waterloo Region community during these uncertain times, and we appreciate your patience and loyalty. Our office will also be providing emergency care during the University of Waterloo Optometry Clinic’s holiday break.
If you are experiencing an eye health emergency outside of regular business hours, please please visit the emergency department of St. Mary’s General Hospital.
We continue to follow public health’s guidelines in the office. You can review our COVID-19 Guide that shows the precautions we have in place. We take your safety and our staff’s safety seriously. Please remember to wear your mask or face covering and follow the instructions of our staff.
We continue to operate by appointment only for eye exams, glasses, and all visits to the office. Do not come into our office without an appointment. If you are booking an eye exam and think you might need new glasses, please also schedule an appointment to select glasses. You can schedule an appointment over the phone, by e-mail, or use our contact form.
If you are thinking about a new pair of glasses, then consider using our online shop to see our current in-stock frames. We offer free shipping on purchases over $500, and free curbside pickup on all items! We can schedule virtual appointments to reduce or eliminate a visit to our brick and mortar. Remember that you must have an appointment to purchase glasses, have an adjustment, and pick-up completed glasses. You will not be permitted into the office for any reason without an appointment.
If you are running low on contact lenses, we offer free shipping from our online shop. If you need a fitting for contact lenses, please schedule an appointment.
Dr. Carolyn MacNeil and Dr. Tiffany Sieunarine answer the top questions on COVID-19 and Eye Health in this blog post.
If you have questions about Insight Eye Care’s operation during the provincewide shutdown, please contact us.