Warranty Guide

Purchasing a new pair of glasses can be a large investment. Below you can read our full warranty policy for frames and lenses.

Frames

Optical: 2 year manufacturer’s defect

Sun: 1 year manufacturer’s defect

Lenses with Premium Coating

2 year manufacturer’s defect

2 month doctor’s change

6 month one-time replacement for accidental damage

Changes

Transitions: complimentary change to clear at no charge

Lens Design: 2 month change (difference refunded)

Frame: 2 weeks from pick-up (equivalent price or lower at no charge). Gift card available for any price difference

Personal Frames

Older frames, outside of warranty, or frames not purchased from us will be edged at your own risk. In the future, if the frame is not available, new replacement lenses will be your responsibility

Refunds not available on custom prescription orders

Please note, custom prescription orders are started immediately for quick and efficient service

Ontario Association of Optometrists announce job action for September 1, 2021

Did you know that OHIP only covers 55% of our costs?

Did you know that OHIP pays 10x more per visit to the emergency department for an eye problem than to an Optometrist?