Contact Insight Eye Care
Comprehensive eye care and iconic eyewear in the heart of Uptown Waterloo.
In case of an ocular emergency outside of our regular business hours, please visit the emergency department of St. Mary’s General Hospital.
How to Reach Us
We would love to hear from you! Here’s how to reach us:
Phone: 519.885.2020
Fax: 519.885.2072
Email: info@insight-eyecare.ca
How to Visit Us
We are located at 49 Albert Street, Waterloo, Ontario.
Free, On-site Parking
We offer free parking in the heart of Uptown Waterloo for our clients. Our parking lot offers accessible spots with ramp access and automatic office doors. If you decide to cycle, we have a secure location at the front of our office to lock your bike. Our office has 24/7 security camera monitoring to discourage theft and damage.
Our Hours
Monday 8:00am – 4:30pm
Tuesday 8:00am – 7:00pm
Wednesday 8:00am – 7:00pm
Thursday 8:00am – 4:30pm
Friday 8:00am – 4:30pm
Saturday 9:00am – 4:00pm
Frequently Asked Questions
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Yes, Insight Eye Care is accepting new patients for eye examinations.
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We offer free parking in the heart of Uptown Waterloo for our clients. Turn left off Albert Street onto Princess Street West and the lot is behind the building on the right.
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Yes! Our parking lot offers accessible spots with ramp access and automatic office doors.
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Yes. Our office has ramp access and automatic doors throughout. All our services, from eye care to shopping for eyewear, is located on one convenient floor without steps.
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Yes, we offer direct billing for certain insurance companies. Our administrative staff will be happy to assist with your billing needs.
We currently offer direct billing for Canada Life (formerly called Great West Life), Chambers of Commerce, ClaimSecure, Cowan, Desjardins, Equitable Life, GroupHealth, GroupSource, Industrial Alliance, Johnson Inc/Group, Manulife , MDM Insurance Services Inc, RWAM, and Union Benefits.
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No! Anyone can shop at Insight Eye Care, in-person or online.
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Yes! You can bring your own prescription when shopping. Just be sure it is up to date.
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It depends on the brand. Most glasses are ready in 2-4 weeks.
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Browse a selection of featured frames from our top selling brands and start the purchase process online. Visit us in store for these beautiful brands, and more.
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We offer glasses to fit most budgets, starting from as low as $200. Our team is happy to help you find a pair of glasses that suits your visual needs, and your budget.
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A comprehensive routine eye exam costs $167. Specialized care has additional costs. Remember, eligible seniors (ages 65+) and children (ages 0-19) can receive routine eye exams covered by OHIP.
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Adults without eye complications should have a comprehensive exam every 2 years. If you have a specific problem, don't hesitate to reach out sooner to address your issues.
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Annual eye examinations are covered through OHIP for all eligible children ages 0-19. After having their eye exam at our office, all children registered in junior or senior kindergarten who require glasses are eligible for free prescription glasses through the Ontario Association of Optometrists Eye See Eye Learn (ESEL) program.
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Annual eye exams (covered by OHIP) are recommended for children ages 19 and under. Your optometrist may recommend more frequent visits if they are monitoring or treating a condition.
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You can go online or call our office to order a supply, or book an appointment if you feel you need a change. Insight offers free shipping in Canada on all contact lens orders of $199 or more. For orders under $199, shipping is a $10 flat rate. In-store pick-up is free, always!
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Yes, eye health is more than vision correction. Regular eye examinations check both your vision and other eye health issues, like macular degeneration, glaucoma, retinal health, and screen fatigue.
Refer a Patient
For healthcare care providers referring a patient to Insight Eye Care, please send a referral to our office via fax. For urgent referrals please follow up by phone with a member of our team.
Fax: 519.885.2072
Phone: 519.885.2020
We will typically respond within 48 hours.
If you have any other questions please call us or send an email to info@insight-eyecare.ca
Request An Appointment
If you are having an ocular emergency, please contact the clinic directly at 519.885.2020.