Contact Insight Eye Care

Contact Insight Eye Care in Uptown Waterloo, Ontario, Canada. You can reach us by telephone at 519.885.2020. If you’re looking for our address, it is 49 Albert St., Waterloo, ON, N2L 3S1. In addition, our email address is Also, our fax is 519.885.2020. Please feel free to contact us if you have any questions about our products or services. Did you know that Insight Eye Care offers free parking in the heart of UpTown Waterloo? Insight Eye Care is also accepting new patients for eye examinations. Even if you already have a prescription, the team at Insight Eye Care can help you find a new pair of glasses or sunglasses. In conclusion, please feel free to contact us at any time! 


What tricia thinks...

Request an eye exam

free parking

We offer free parking in the heart of Uptown Waterloo for our clients. Turn left off Albert St. onto Princess Street West and the lot is on the right. Our parking lot offers accessible spots with ramp access and automatic office doors. If you decide to cycle, we have a secure location at the front of our office to lock your bike. Our office has 24/7 security camera monitoring to discourage theft and damage.

What Jay thinks...

In case of an ocular emergency outside of our regular business hours,

please visit the emergency department of St. Mary’s General Hospital

What RICK thinks...

COVID-19 Closure

In response to the recent recommendations of Social distancing for preventing the further transmission of COVID-19, Insight Eye Care will be conducting a closure of our office to all regular patient exams from Tuesday March 17 until it is safe to resume regular operation. We will be monitoring recommendations made by the college of optometrists, local health authorities, and our provincial and federal government during this period of time, and will be posting updates of our planned operations on our website,, to keep you updated as this situation further develops.

As your eye care professionals, we are committed to providing emergency eye care services during this disruption to help reduce the strain on our local hospital emergency departments. If you are experiencing a sudden change in vision, or ocular emergency, please contact us at 519.588.6590, and we will help to advise you of the best course of action, whether that involves scheduling an appointment with one of our on call Optometrists, or if it is a situation that we do recommend visiting the Emergency Department of St. Mary’s General Hospital directly.

Contact lens orders
If you are in need of additional supplies of contact lenses, please send an email to, and we will have your order reviewed by one of our doctors. Many of our suppliers have the ability to ship your order directly to your residence for your convenience.

Eyeglass Orders/Pending orders
During our office closure, we will be discontinuing frame selection services, frame adjustments/repairs, and in office dispensing of new purchases. To help complete any current pending orders, we will work with our suppliers to complete orders, and contact you to arrange a time for pick up.

Emergency Eyeglasses
If you are in emergency need of a new pair of eyeglasses immediately, due to breakage or loss, please contact us at 519.588.6590, and we will make every attempt to provide solutions for you.

Payments can be made over the phone using Visa or MC, and we are able to bill many insurance companies directly to help assist you.

The Team at Insight Eye Care